Soc Sci 11 Long Quiz 1

SOC SCI 11 SOCIAL GRACES, ETIQUETTE AND PROTOCOL

 Long Quiz 1

Name: _____________________   Class Number: _________  Date:    ____________

                        Year and Course: __________________   Score:  ____________

I. TRUE/FALSE. Write T if the idea presented in each statement is correct and F if it is not on the space provided. Each question is worth 1 point. NO ERASURES OF ANY KIND. USE BALLPEN OF ANY COLOR.  (6 points)

1.     Manners for business constitute a distinct and separate phase of etiquette.

2.     It is enough to know the proper thing to do.

3.     Reading an etiquette bok is a waste of time.

4.     It is never too late to learn the niceties of good manner

5.     Common sense can solve most questions relating to good manners.

6.     Good Manners are a combination of knowing the proper thing to do and doing them considerately and graciously.

II. Completion. Fill in the blanks that will make the sentences best describe an effective telephone skill. (10 points)

1.     If the call is not for you, ______________________________.

2.     When you have dialled the wrong number, _____________________________

3.     The most important aspect of your voice is ____________________________.

4.     When taking a caller off hold, you shoud say ______________________________.

5.     __________________ should end the phone call first.

6.     In handling irate calls, you should apply H.E.A.T which stands for __________________________________________.

7.     Articulation is _________________________________

8.     One common mistake made by receiver is ______________________________

9.     One common mistake made by caller is ________________________________

10.  Toll Free number means ______________________________________

IVA. SHORT ANSWER. Please write your answer at the back.

1.     Do you agree with the following statements? Why? Discuss in exactly four sentences only.

a.     Defects in behavior are intensified as we grow older. (4 points)

b.    Bad manners are more likely to be overlooked in young people than in older people. (4 points)

2.     A queen of England said to her granddaughter, “You may have been born a princess, but you will have to learn to be a lady.” What does it mean? Answer in exactly 4 sentences only. (4 points)

3.     In bullet form and two sentences only per 1 reason, enumerate and discuss three (3) reasons

and possible explanations you might  give to your parents which will not offend them regarding your wish

that neither parent (mom and dad) should enter your room in your absence to look through you desk

and other personal belongings. (6 points)

ex:

Reason 1 ______: Explanation: 1) _____________ and 2) ___________________
Reason 2 ______: Explanation: 1) _____________ and 2) ___________________
           

V. ESSAY.

1.  Your high school reunion is a week away. You’re eager to see your long-lost buddies, but you’ve gained quite

a bit of weight over the years. You’re considering passing up this event rather than enduring everyone’s shocked looks.

a.     How will you talk to yourself into a state of determination and anticipation?

b.    How will you visualize to mentally rehearse how you want the evening to go?

c.     How will you familiarize yourself with the location?

d.    How will you picture yourself walking in and towering instead of cowering?

Answer in four (4) sentences only per question. (16 points)