I.
Course Title :
ETIQUETTE,
SOCIAL GRACES AND PROTOCOL
II.
Course Description : The course examines
contemporary etiquette, social graces and protocol, focusing primarily on the
interplay between personality and different situations. It includes management
skills as it relates to manner. The course probes the ways in which virtues and
vices works in transforming an individual to be a gentleman and a lady.
III.
Time Duration : 54 Hours
IV.
Credit Units : 3 Units
V. Placement :
BSBA Marketing Management 1
BSBA
Operations Management 1
BSBA
Human Resource Development 1
BSBA Financial Management 1
VI. Course
Objectives : At
the end of the course, the students must be able to:
A.
General Objectives
1. To understand and apply operations,
marketing and human resource development management skills as they relate to manners;
and
2. To demonstrate proper behavior in the
classroom and in other social situations.
B.
Specific Objectives
1. To gain clear
understanding of the subject matter and guidelines
2. To understand and
value the basis for good manners.
3. To define terminologies and examine its importance.
4. To demonstrate how to
show confidence without coming off arrogant
5. To be aware of ways to
show respect and preference to others.
6. To assess and
evaluate the students proficiency on the lessons learned
7. To determine appropriate
etiquette for business situation
8. To understand the
concept and elements of workplace protocol
9. To demonstrate
appropriate workplace protocol
VII. Course Contents
1.
Overview (2 Hours)
a.
Course
Syllabus Orientation
b.
Setting
and Levelling of Expectancies
c.
Sharing
of Personal Identity
d.
Classroom
Policies and Procedures
e.
Grouping
and Seat Plan
2. Professional
Etiquette (2 Hours)
a.
What
is Etiquette?
b.
What
are Manners?
c.
Etiquette
VS Manners
d.
How
Etiquette is Learned?
e.
How
Does Etiquette Benefit You?
f.
What
is Social Graces?
g.
What
is Protocol?
h.
What
is Ethics?
3. Self Management (6
Hours)
a.
What
is Competency?
1. Categories of
Competencies
1. Intellectual
2. Physical
3. Social
2. Essential Skills to
Develop Competence
1. Physical Development
Skills
2. Intellectual Development Skills
3. Value Identification Skills
4. Personal Management Skills
5. Interpersonal Skills
3.
The
Character and Competence Square
b.
Developing
Confidence
c.
Goal
Setting
d.
Self
Awareness
e.
Skills
Assessment
f.
Time
Management
g.
Stress
Management
h.
Dealing
Effectively with Criticisms
i.
Image
and Impression Management
4. Etiquette and
Social Graces to Consider in Everyday Situations (6 Hours)
a.
Telephone
courtesies and cell phone etiquette
b.
Street,
Mall and Public Places
c.
The
Comfort Room
d.
Greetings
and Introduction
e.
Dining
Skills, Table Manners and Cocktail Party
f.
Email
Protocols and Social Media Netiquette
g.
Written
Business and Social Correspondence and Invitations
5. Business Etiquette
(9 Hours)
a.
Business
Situations
1. Getting a Job
1. Business Correspondence
2. Dressing for Business Success
3. Job Interview
2. Being Part of the
Workforce
1. Building Relationships
1.
Dealing
with customers and suppliers
2.
Dealing
with your boss
3.
Dealing
with your colleagues
4.
Conflict
Management
2. Handling Informal and formal Business Meetings
a.
Business
Meals
b.
Social
Occasions and office parties
c.
Business
Meetings
3. Communication Skills
a.
Art
of Conversation: Pointers for becoming a good conversationalist
b.
Voice
and Speech
c.
Listening
Skills
3. Etiquette outside the
workplace
b.
Common
Office Etiquette Mistakes
6. Workplace Protocol
(3 Hours)
a.
Calling
in Sick
b.
Requesting
Time Off
c.
Leaving
Work Early
d.
Dealing
with a Family Emergency
e.
Using
Appropriate Language
f.
Socializing
at Work
g.
Arriving
and departing from work
h.
Taking
Breaks
i.
Reporting
Problems
j.
Being
Properly Dressed and Equipped
k.
Using
Drugs
7. International,
Diplomatic Rank and Status; Forms of Address and Precedence (3 Hours)
a.
Titles
and their meanings
b.
According
Precedence to dignitaries in addresses/speeches
c.
Protocol
of the Flag and Military Protocols
d.
Different
seating arrangement for official and social function
8. Understanding
Cross-Cultural Differences and Awareness (3 Hours)
9. Travel Wardrobe
and Packing (3 Hours)
11. Power (1.5 Hours)
a.
Kinds
of Power
b.
The
45 Laws of Power
12. The 7 Habits of Highly Effective People (1.5 Hours)
13. Dynamics of
Dating (3 Hours)
14. Simulation/Application
(8 Hours)
15. Midterm and Final
Examination (3 Hours)
VIII. Activities
a.
Classroom
Discussion
b.
Participation
in the program/department/college/university activities
c.
Attendance
to related seminars with prior approval by the concerned college officials
d.
Report
e.
Research
IX. Methodology/Teaching
Strategies
a.
Setting
and leveling of class expectancies
b.
Lecture
c.
Power
point presentation
d.
Simulation/Role
Play
e.
Case
Study Analysis
f.
Research
Work
g.
Quizzes
h.
Examinations
i.
Report
.
X.
Course requirements/research work/assigned reports or projects
1.
Projects (Portfolio and Simulation/Application)
2.
Class
Standing/Participation (Seatworks/Recitations/Assignments/ Worksheets/Short
Quizzes)
3.
Examinations
(Midterms and Finals/Written and Orals)
4.
Long
Quizzes
XI. System
of computing grade
CRITERIA WEIGHT
Mid-Term/Final Exams 35%
Long Quizzes
20%
Projects 25%
Class Standing/Participation 20%
TOTAL 100%
PASSING GRADE 75%
Final Grade = (1/2 Midterm Grade + 1/3
Tentative Final Grade)
NOTE: This syllabus allows flexibility to
accommodate revisions and/or as the course progresses.
XII.
Bibliography
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