Lesson 9 Fastrack

I. T or F. Test your knowledge of dining etiquette.

1.

When passing food around the table the first time, the food is passed clockwise.

2.

When someone asks you to pass the salt, pass the salt and pepper.

3.

There are two forks to the left of your plate; the fork on the outside is the dinner fork.

4.

The utensils on the table above your plate are for the bread.

5.

If you need to be excused to leave the table, place your napkin to the right of the plate.

6.

The bread plate is in the upper right corner of the dinner plate.

7.

There are two beverage glasses at your place setting. The outer glass (right) is for water and the other (left) is for a beverage (iced tea, soda, lemonade, etc.).

8.

If you do not want coffee or hot tea, turn the cup upside down on the saucer to signal the server you do not want the hot beverage.

9.

If using the continental dining style, one uses the fork to eat with the tines down.

10.

When eating bread, it is acceptable to butter the whole roll and pick up the whole roll to take a bite.

11.

It is acceptable to use the napkin to cough in.

12.

If you use sugar in your coffee, tear the packet partially open and when the packet is empty, place the packet under the saucer.

13.

Once you have used your knife to butter your bread, you may return the knife to the table on the right side of the plate.

14.

If eating soup, fill the soup spoon by spooning away from you (sail away).

15.

When someone asks for another roll, as it is being passed to the requester, it is acceptable for you to take a roll and pass the basket on to the requester.

16.

When eating American style, you eat with the fork tines up.

17.

When eating Continental style, you eat with the fork tines down.

18.

When eating Continental style, you may keep the knife in one hand as you eat.

19.

If you must leave the table during the meal, place your napkin to the left of your plate.

20.

The 3 parts of a conversation include the warm-up, the core, and the wrap-up.

21. Whenever you enter a room for the first time, it takes only a few seconds for people you’ve never met to form perceptions about you and your abilities.

a. True b. False

22. Men should be aware of all the following grooming tips, except for:

a. Your face should be cleanly shaven or well-maintained

b. It is best practice to brush your teeth or have a piece of gum after meals

c. A strong musky spray is important when meeting clients

d. Hands and nails should be well maintained

23. Some of the perceptions people can form solely from your appearance are:

a. Your professionalism

b. If you went to a post secondary institution

c. Your level of sophistication

d. Your age

e. Your department / field of work

f. Your intelligence

g. Your credibility

24. Your tie should be a representation of what you like. If you love cooking, its ok to wear a tie with giant bacon strips on it, as long as it's tastefully done.

a. True b. False

Choose the correct response for each of the following situations.

25. Your boss enters your office with a new employee. What do you do?

a. Continue with your work, to show the boss how hard-working you are.

b. Stand up when they enter, and let the boss introduce you.

c. Introduce yourself, to show the boss that you like to take the initiative.

26. You are at a business gathering where you do not know anyone. Which is the best way to introduce yourself to someone there?

a. "Hello, my name is Thistle. And your name is..?"

b. "Hello, I'm John Thistle from Brayton Software."

c. "I'm John Thistle. I was just wondering who you might be."

27. If the meal is “picnic style” one may lick one’s fingers.

a. True b. False

28. Someone in your office uses a wheelchair. When speaking to them, you:

a. Sit down so that you are at eye level with them so they won’t strain their neck. b. Offer to push their chair every time you see them as an act of courtesy. c. All of the above.

29. Making small talk is vital for conducting business today because it:

a. Gives people an insight into your character.

b. Creates rapport with people and lets them know you’re human.

c. All of the above.

30. Regarding criticism in the workplace, remember to:

a. Give criticism privately so it won’t embarrass anyone.

b. Criticize only a person’s work related skills and avoid offering personal criticism.

c. Offer a patient critique and never criticize anyone

II. ACRONYMS AND DEFINITIONS

1. RSVP -

2. CLEAR -

3. HEAT -

4. WATCH -

5. BYOB -

6. XYZ -

1. Cocktail -

2. Heimleich maneuver -

3. Hors d’oeuvre -

4. Regrets Only -

5. Pot Luck -

6. Crudites -

7. Canapes -

8. Demitasse -

III.JOB HUNTING. BEST/WORST. Write W if the idea presented in each statement is a worst way to look for a job and B if it is best way on the space provided. Worst/Best means low/high chance/possibility/success rate to get a job. Each question is worth 1 point.





1. Taking a Civil Service Examination.



2. In a group with other job hunters.



3. Asking a former teacher for job leads.



4. By yourself, using the phonebook/directory to identify subjects/fields of interest to you in the town/city.



5. Mailing out resumes to employees at random.

6. Asking for job leads from family members, friends, people in the community, staff at career centers



especially at your college .



7. Knocking on the door of any employer, factory or office that interests you, whether they are known to have a vacancy or not.



8. Answering local newspaper ads.



9. Doing a life-changing job hunt.

IV. JOB HUNTING.For each question, write the letter of the answer you believe is correct. Each question is worth 1 point.

1. A career portfolio may contain all of the following EXCEPT ___________________.

A. your résumé

B. examples of your work.

C. recommendation letters.

D. personal photographs.

E. a copy of your college transcript.

2. Begin a job search by _______________.

A. assessing your skills and aptitudes.

B. searching online for job prospects.

C. networking.

D. registering with an employment agency.

E. All of the above

V. COVER LETTER/APPLICATION LETTER. For each question, write the letter of the

answer you believe is correct. Each question is worth 1 point.

1. When developing application letters ______________.

A. you can reuse one standard letter for different employers without spending effort customizing it for each position.

B. use active voice and action verbs.

C. only submit your application letter to advertised openings.

D. A and B.

E. B and C.

2. Cover letters serve the following purpose:

A. Introduce yourself to the employers

B. Highlight your accomplishments

C. Get employers and award judges to read your resume

D. All of the above

3. There are two styles of cover letters. They are:

A. Block and Script

B. Script and Modified Script

C. Block and Modified Block

D. Block and Stylized

VI. RESUME WRITING. TRUE/FALSE. Write T if the idea presented in each statement is correct and F if it is not on the space provided. Each question is worth 1 point.



1. Use font size 11 or 12 only.



2. Use MS Word Resume Template and Wizard.



3. List your character references in your resume.



4. If you do not have paid job experience, you can list volunteer work.



5. Use several versions of your resume that are exactly the same especially job or career objective.



6. Do not list hobbies on a resume unless relevant to the job.



7. The cover letter gives you another opportunity to emphasize what you can contribute to the organization.



8. The primary purpose of the resume is to get yourself a job.



9. For recent graduates, Education immediately follows after Work Experience.



10. Your resume should be laid out in reverse chronological order.



11. A resume is also called curriculum vitae.



12. Resume should always be accompanied by a covering letter.



13. You should compose a different resume for each employer.



14. You should give the complete name, address and postcode of your school, university and employers.



15. There are some buzz-words which will make a good impression on employers.



16. You do not have to put all the jobs you have had on your resume.



17. Use email addresses beyond a standard variation of your name.



18. Name should always be in all caps.



19. Do not put your photograph on your resume.



20. It is better to have a two-page resume rather than only one.



21. List personal data like age, marital status, height, weight on your resume.



22. It is correct to put abbreviations and acronyms in your resume.



23. To prepare a scannable resume, you concentrate more on format and content rather than on fancy fonts, lines and graphics.



24. Print your resume on a scented colored paper to get attention.



25. It is acceptable to use pronouns like I and We in your resume.



26. List all of your education including elementary and high school.

VII. JOB INTERVIEW. For each question, write the letter of the answer you believe is correct. Each question is worth 1 point.

1. Which of the following is a good interview strategy?

A. Do not bring anything into the interview with you.

B. Do not ask questions of your interviewer.

C. Provide yes or no answers whenever possible.

D. Remember to smile often and to be friendly.

E. Criticize your former employer.

2. After the interview, you should do all of the following EXCEPT _________________.

A. send a follow-up letter thanking the employer for the interview and reemphasizing your interest in the position.

B. write a follow-up letter to each person you spoke with or to the person in charge of the interview.

C. if you receive a job offer by phone, accept the offer by phone without any further action beyond showing up for your first day of work.

D. decline job offers you do not want to take by writing a cordial letter of refusal.

E. allow for future possibilities in your letter of

3. Common mistakes people make in job interviews include _________________.

A. knowing little about the company or the role they would play at the company.

B. having little idea of how their education prepares them for work.

C. having only vague ideas about how they could benefit the employer.

D. speaking negatively about former employers.

E. All of the above

IX. Completion

1. If some grownup has the impertinence to ask the expectant single mother,

“Who is the father?”, the single mother should reply _________________________.

2. If an oncoming car flashes his brights at you, it means that ________________________

X. Over the year, specialty silverware has been developed for particular needs.

Can you tell which is for what?:

1. Shrimp/Oyster fork

2. Olive spoon

3. Iced tea spoon

4. Combined dessert spoon and fork

5. Escargot holder

6. Pickle fork

Which type of wineglass is used for what wine?

1. Sherry

2. White wine

3. Red wine

4. Champagne

Addressing the Clergy

.

Official Title

1. Cardinal

2. Bishop

3. Archbishop

4. Monisgnor

Addressing the Nobility

1. Marquess/Marchioness

2. Earl/Countess

Addressing the Military

1. Five silver stars

2. Silver eagle

3. One gold bar

1. You are at a business social event. A person you have been talking to has been takng too much of your time. What would you do?

2. At a cocktail party, a valued client was talking about spirituality and religion and is making you uncomfortable? What do you do?

3. Our group was invited by our boss to celebrate a closing of a sale at a fancy restaurant. He said “Order what you like”. I was wondering what he truly mean tby that.

4. A close associate has body odor and a number of your co-workers asked you to talk to him/her. What would you do?

5. Are men still rexpected to open doors for ladies?

6. How long should I stay at a wake?What is long and long enough?

3. What is the traditional wording and spellg for a wedding invitation?

Put a line through the incorrect ways to use a napkin.

Dab at the corners of your mouth

Wipe large amounts of food off your face

Burp into

Used to protect your lap

Spit food into

Cough into

Wave down the server

Clean cutlery after it has dropped on the floor

Dab food residue from your lips before drinking

Clean up a spill on the table

Blow your nose

For the following scenarios, identify appropriate attire.

1. You are scheduled for a job interview at a local retail store in the mall. You need to work for one of your business classes for course credit.

2. You and three students are to be recognized by your local school board for winning a state-wide award for placing 1st in a business technology competition.

3. You are scheduled for an interview for summer work in a bank.

4. You plan to meet a friend’s mother and her boss for lunch to talk about a student internship.

5. The office where you work is hosting an evening catered dinner event that will honor those employees that have worked there for 5, 10, or 15 years. Your supervisor will be recognized for 10 years of service.

1. identify 5 guidelines for entertaining the boss.

2. May an emplyee invite his or her boss for lunch? Why?

3. What is the role of spouse when business entettainingtakes pkace?

4. How is an invitation worded for a formal dinner? private dance? charity benefit? a public ball? a reception or tea?